Privacy Policy – Agromate Connect

Effective Date: 1st June 2026

NGE Agromate Private Limited (“Agromate”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Agromate Connect collects, uses, stores, and protects user information when using our mobile application, telemetry devices, and related services.

By using Agromate Connect, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

• Name
• Mobile number
• Email address
• Account login information

1.2 Device Information

• Device model
• Operating system version
• App version
• Unique device identifiers

1.3 Telemetry and Operational Data

• Controller status
• Motor ON/OFF events
• Alerts and notifications
• Device connectivity status
• SIM/device registration details

1.4 Location Information

Location access may be used for:

• Device association
• Service diagnostics
• Improved operational monitoring

1.5 Diagnostic and Analytics Data

We may collect:

• Crash reports
• App performance data
• Usage analytics
• Error logs

2. How We Use Information

We use collected information to:

• Provide and maintain Services
• Authenticate users
• Enable remote device monitoring
• Send alerts and notifications
• Improve application performance
• Provide customer support
• Prevent fraud and unauthorized access
• Comply with legal obligations

3. Third-Party Services

Agromate Connect uses trusted third-party services including:

• Google Firebase
• Google Sign-In
• Firebase Cloud Messaging
• Firebase Analytics
• Firebase Crashlytics
• WhatsApp Business APIs
• Payment gateways such as Razorpay

These third parties may process data according to their own privacy policies.

4. Notifications and Communications

The app may send:

• Device alerts
• Operational notifications
• Security alerts
• Service updates

Users may manage notification preferences through their device settings.

5. Data Security

We implement reasonable technical and organizational measures to protect user information from unauthorized access, misuse, disclosure, or loss.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Data Retention

We retain information only for as long as necessary to:

• Provide and operate our Services
• Maintain customer support records
• Comply with legal and regulatory obligations
• Protect against fraud, misuse, and unauthorized access
• Maintain system security and operational integrity
• Fulfill legitimate business requirements

When information is no longer required for these purposes, it will be deleted, anonymized, or securely disposed of in accordance with applicable laws and industry practices.

7. Account Deletion

Agromate Connect provides users with the ability to delete their account directly from within the application.

How to Delete Your Account?

Users can delete their account by navigating to:

Profile → Delete Account

What Happens When Your Account Is Deleted

Upon confirmation of account deletion:

• User account information is removed from our active systems.
• Device associations and account mappings are removed.
• Authentication credentials and access permissions are revoked.
• Access to Agromate Connect services through the deleted account is terminated.
• Users who wish to use the application again must complete a new registration process.

Information That May Be Retained

Certain information may be retained after account deletion where necessary for:

• Security and fraud prevention
• Investigation of misuse or unauthorized activities
• Maintaining operational integrity and audit records
• Compliance with applicable laws, regulations, legal obligations, or government requests
• Resolution of disputes and enforcement of agreements

Any retained information will be securely maintained only for as long as required to satisfy the purposes described above.

Assistance

If you experience any difficulty deleting your account through the application or have questions regarding account deletion, please contact us at:

Email: support@agromate.in

8. Children’s Privacy

Agromate Connect is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13.

9. Your Rights

Depending on applicable laws, users may have rights to:

• Access their information
• Correct inaccurate information
• Request deletion of data
• Withdraw consent where applicable

Requests may be submitted to support@agromate.in.

10. International Data Processing

Your information may be processed or stored on cloud infrastructure located outside your state or country, subject to applicable data protection safeguards.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be published on our website or application.

Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

NGE Agromate Private Limited

Website: www.agromate.in
Email: support@agromate.in
Phone: +91-9347346290

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